Warranty on monthly plans
Warranty on 6-month plans
Non-delivery refund window
Deduction on non-delivery refunds
PrimeSubs.pk sells digital subscription products delivered electronically. Because there is no physical product to return, our refund, return and warranty terms work differently from a typical retail store.
Please review each product's description, plan duration and any usage limits before you buy. Placing an order means you've read and accepted this policy. Once a subscription has been delivered, the order is considered fulfilled and is covered by the warranty terms below rather than a general return window.
We provide a limited warranty period on eligible subscriptions to cover problems with the account or credentials we supplied, during the applicable window:
This warranty covers the subscription itself — it is not a general refund or "change of mind" period.
If your monthly subscription runs into a genuine issue within the 25-day warranty window, contact our support team with your order details and a description of the problem. We'll review it and, where it qualifies, provide a replacement or another suitable fix. This window is for resolving product issues — it does not mean you can request a refund at any point during those 25 days for any reason.
Six-month subscriptions carry a longer 5.5 months warranty, also measured from the date of successful delivery. The same process applies: tell us what's wrong, and if the issue is confirmed and falls within this window, we'll replace the subscription or otherwise make it right.
If you've paid but haven't received your product within 24 hours, contact us and we can process a refund. In that case, a 15% deduction applies to cover payment and processing costs.
Example: if you paid Rs. 1,000 and the order wasn't delivered within 24 hours, an approved refund would be for Rs. 850 after the 15% deduction.
This non-delivery provision only applies before delivery happens — once your subscription has been successfully delivered, this section no longer applies and section 6 below governs instead.
Once your digital product has been delivered, the order is final. We don't offer refunds simply because you've changed your mind, no longer want the subscription, or would prefer a different product. The amount paid also can't be transferred or converted into a different product after delivery. Specifically, after delivery there is:
The only exception is where we determine a genuine warranty issue (see sections 2–4) calls for a replacement or other resolution.
| Situation | Outcome |
|---|---|
| Paid but not delivered within 24 hours | Refund, minus 15% deduction |
| Monthly plan issue within 25 days | Replacement / appropriate fix |
| 6-month plan issue within 5.5 months | Replacement / appropriate fix |
| Product delivered successfully | Order is final, no refund |
| Change of mind after delivery | Not eligible |
| Issue reported after warranty expires | Not eligible |
Please don't share your subscription credentials publicly or with people outside your household/plan — unauthorized sharing can affect your warranty eligibility.
Our usual response to a qualifying warranty issue is a replacement rather than a cash refund. Once we've verified a reported problem falls within the applicable warranty window, we'll issue a replacement account or fix where possible. Any replacement provided is itself still subject to this same policy and its own warranty terms.
If something's gone wrong with your order, please message us before opening a dispute or chargeback with your bank or payment provider — most issues can be resolved directly and faster this way. We're always happy to look into a genuine concern.
For non-delivery refunds, warranty claims or any question about this policy:
Message us on WhatsApp — most orders are confirmed and delivered within 30 minutes to 2 hours.